FAQ

Before you order

When will my order ship?

We pack on the next business day. Ahmedabad and Gandhinagar usually receive the order the next working day. Most other Indian pin codes arrive in 5–7 days. Prepaid orders of ₹499 and above ship free. On an order under ₹499, shipping is ₹80.

What if something arrives broken or does not work?

If a piece arrives broken, or something is missing from the parcel, write within 48 hours of the delivery scan. One video from the sealed carton, with the shipping label visible, through the unpack, is the clearest way for us to see it. We arrange the pickup and, once the piece is back and checked, refund the price you paid for that item.

If it does not work, or a fault shows on first use, write within 7 days, before it is installed, with a photo or a short video. We collect that too. WhatsApp +91 7487991166 or email info@heliosimpex.in with your order number.

Can I change my mind?

A change of mind is an exchange, held as store credit for 12 months, and only on pieces shown as Returnable beside Add to cart. Ask within 7 days of the delivery scan. The piece needs to come back unused, with its original packing, and you pay the shipping both ways. The credit is for another piece. It is not paid out as cash.

If the product page says Final sale, we cannot exchange it for a change of mind. If it arrives broken, short, or not working, we still put that right. The full account is in our returns policy.

Are the lamps identical to the photos?

Most of our pieces are made and finished by hand, so small differences are part of the work. A slight shift in colour or shade is normal, and the same colour can look a little different in the photograph, on your screen, and in the light of your room. Up close you may also see a small bubble, a tiny spot in the finish, or a joint. On a lamp, a slight difference in weave or jaali is the same thing. These are marks of how the piece was made, not a fault. If your order arrives broken, incomplete, or not working, tell us and we will put it right.

Do you also sell bathroom organisers?

Yes — a no-drill aluminium shelf pack and a suction shower caddy, listed under Bathroom. They are in stock separately from the lighting catalog. If one arrives broken or does not work, we refund the price you paid for it. Because they are fitted to the wall, a change of mind is not an exchange.

How is it packed?

Every piece is safely packed for shipping — lamps, figurines, glass, and ceramic included. We pack on the next business day.

How is the porcelain packed?

Each piece is wrapped and boxed. We pack on the next business day from Ahmedabad.

Is the Golden Bird porcelain for food?

Decorative porcelain with a metallic gold bird. Use it for jewelry, keys, cotton, and dry keepsakes. Dry sweets or tea bags are fine if you wipe the gold dry. Not for hot food, dishwasher, or microwave.

How do I care for the gold bird?

Wipe with a soft damp cloth and dry the gold promptly. No abrasives. Lift jar lids by the bird gently — do not twist the finial.

Will the glaze match the photograph?

These pieces are finished by hand. A slight shift in the ivory or the gold is normal, and the same shade can look a little different in the photograph, on your screen, and in the light of your room. A small bubble, a tiny spot, or a visible joint is part of that work, not a fault.

How soon do Ahmedabad and Gandhinagar get delivery?

Both cities get local delivery, usually the next working day. Most other Indian pin codes arrive in 5–7 days. Prepaid orders of ₹499 and above ship free. On an order under ₹499, shipping is ₹80.

How do I pay?

Pay in full with UPI, cards, and other prepaid methods. A partial payment is available at checkout if you prefer to pay a token now.